Privacy Policy

Last updated: 20 October 2026

Who is responsible

Vylen is responsible for personal information collected through vylen.uk. Contact us through our WhatsApp support channel for privacy enquiries or requests about your information.

Information we use

When you shop or contact us, we may receive your name, contact and delivery details, account information, order history, correspondence and payment status or references. Our website and service providers may also process device, browser, cookie and security-log information. Payment-card entry takes place with the external payment provider; do not send card details through customer support.

Why we use information

We use information to process orders, deliver goods, maintain accounts, handle support and refunds, prevent fraud, secure the website and meet legal obligations. Depending on the purpose, processing is based on performing a contract, legal obligations, legitimate interests or consent where required. We do not use the product finder to collect health information.

Service providers

Information necessary to provide these services may be processed by hosting, security, analytics, delivery and payment providers. Following an external payment or WhatsApp link takes you to a separate provider whose privacy terms apply. Service providers may process information outside the UK; applicable transfer protections must be used where required.

Cookies and website measurements

Essential cookies support sessions, carts, checkout, accounts and security. Website measurement or optimisation tools may also use cookies or similar technologies. You can manage cookies through your browser; blocking essential cookies may prevent the cart or checkout from working. Consent is required for non-essential technologies where applicable law requires it.

Keeping information

We retain information only for as long as needed for the purpose for which it was collected, including order administration, accounting, legal obligations, disputes and security. Retention periods depend on the record and legal requirements.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Where processing relies on consent, you can withdraw it. We may need to verify your identity before responding. You may complain to the UK Information Commissioner’s Office.

Updates

We may update this notice when our services or data practices change. The date shown on this page identifies the latest published revision.